Refund Policy

Premium is a one-time payment of CAD 24.99 for 60 days of access. Lifetime Family is a one-time payment of CAD 89.99 for access that never expires, shared across up to 4 learner seats. Neither is a subscription — there's nothing to cancel, and no recurring charge.

Full refund window

You can request a full refund within 7 days of purchase, as long as you haven't started a mock exam or a premium practice set yet — reading explanations, or practicing with the two free sets (Quick Practice and Signs Only), doesn't affect your eligibility. Starting a mock exam or any premium-only practice set (a topic, a weak-area session, or a paid practice set) is what closes this window, since at that point you've used the product's core, paid feature. For Lifetime Family, this is based on the purchaser's own activity, regardless of whether other seats have been claimed yet.

After the window, or after using premium practice

We review these on a case-by-case basis — for example, a genuine technical problem that prevented you from using the product. Contact us and explain what happened.

How refunds are processed

Approved refunds are issued to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank. Access is removed once the refund request is processed on our side — for a refunded Lifetime Family purchase, this ends access for everyone who had claimed one of that purchase's seats too, since refunding the purchase refunds the whole plan, not just the purchaser's own use of it.

Requesting a refund

Email hello@drivingdecoded.ca with the email address you purchased under. We aim to respond within 2 business days.